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about me


In which I explain how I avoid conflict…

Today I had to drop some rather unpleasant news on a client. I did this in 4 easy steps:

  1. I called the client’s office.

  2. I asked the secretary to connect me with the client’s voice mail.

  3. I left a detailed-but-not-so-long-winded-that-I’d-get-cut-off-and-have-to-call-back-thus-risking-having-to-talk-with-the-client message containing the unpleasant news.

  4. I promptly left the office to go to lunch.

’Cause, apparently, that’s how I roll.

Although, technically, I’m not even sure if you can “roll” without a spine.