2006-11-30
In which I explain how I avoid conflict� Today I had to drop some rather unpleasant news on a client. I did this in 4 easy steps: - I called the client�s office.
- I asked the secretary to connect me with the client�s voice mail.
- I left a detailed-but-not-so-long-winded-that-I�d-get-cut-off-and-have-to-call-back-thus-risking-having-to-talk-with-the-client message containing the unpleasant news.
- I promptly left the office to go to lunch.
�Cause, apparently, that�s how I roll. Although, technically, I�m not even sure if you can �roll� without a spine.
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